Privacy Policy

Charcoal Chick'N ("we," "us," or "our") operates a food trailer serving prepared food to walk-up customers in Denver, Colorado, along with this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By visiting our trailer or using our website, you agree to this policy.

Information we collect

• Payment information. When you pay by card, your payment is processed by our payment provider, Stripe. We do not see or store your full card number. Stripe handles card data in accordance with PCI-DSS standards.
• Contact details. If you choose to receive a receipt by email, or contact us for support, we collect the email address, phone number, or other details you provide.
• Order information. We keep records of purchases (items, amounts, date, and location) for accounting, tax, and customer-service purposes.
• Website usage. When you use this website, we may collect basic technical data such as your device type, browser, and pages viewed, to keep the site working and improve it.

How we use your information

• Process payments and provide your order.
• Send a receipt when you request one.
• Respond to questions, feedback, and support requests.
• Meet our legal, tax, and accounting obligations, and prevent fraud.
• Operate, maintain, and improve our website and service.

How we share information

We do not sell your personal information. We share it only with service providers that help us operate, such as Stripe for payment processing and our hosting/technology providers, and only as needed to provide the service. We may also disclose information when required by law or to protect our rights, safety, or property.

Payment processing

Card payments — in person at the trailer and online — are handled by Stripe. Your use of card payments is also subject to Stripe's privacy policy. We receive limited information from Stripe (such as the last four digits of your card, card brand, and whether the payment succeeded) to identify transactions and provide receipts.

SMS / text messaging

• If you opt in, we use your mobile number to send customer-service and transactional text messages, such as order and pickup updates. Opting in is optional and is never required to make a purchase.
• Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
• We do not sell or share your mobile number or SMS consent. Mobile information collected for text messaging is not shared with third parties or affiliates for their marketing or promotional purposes. We share it only with the messaging providers that help us deliver these texts, and only to send the messages you asked for.
• We keep a record of your consent (and opt-out) as required to operate the program and comply with applicable rules.

Data retention

We keep order and transaction records for as long as needed to run our business and to comply with legal, tax, and accounting requirements. Contact details you provide for receipts or support are kept only as long as reasonably necessary for those purposes.

Your choices

• You can decline to provide an email or phone number — you can still order and pay at the trailer.
• You may request that we access, correct, or delete the personal information we hold about you, subject to records we must retain by law.
• To make a request, email us at support@charcoalchickn.com.

Children

Our service is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the effective date above. Your continued use of our service after changes means you accept the updated policy.

Contact us

Questions about this policy or your information? Reach us at:

Charcoal Chick'N
Lawrence & 21st, Denver, CO 80205
support@charcoalchickn.com
(800) 786-6147